Grievance Redressal Policy 

At  Styleqube, we are committed to offering a seamless and trustworthy shopping experience. Our approach is built on fairness, transparency, and timely resolution of customer concerns. This policy outlines how grievances are addressed in a professional, efficient, and law-compliant manner.

What Constitutes a Grievance

A grievance is any complaint, issue, or dissatisfaction connected to women’s accessories purchased through our platform. Common examples include:

• Delivery of faulty, defective, or poor-quality products
• Wrong, delayed, or unsuccessful deliveries
• Issues with payments or transactions
• Challenges with returns, exchanges, or refunds
• Problems experienced with customer service
• Requests for clarification on our policies

Steps to File a Grievance

To raise a grievance, please follow these steps:

1. Go to Help Section: Open the “Help Centre” or “Contact Us” page on our website or app.
2. Choose the Category: Select the option most relevant to your concern.
   Enter Details: Provide your Order ID, a clear description of the issue, and attach images/documents if needed.
3. Submit Request: Our team will review your grievance and respond accordingly.

Escalating to the Grievance Officer

If your issue is unresolved or you are dissatisfied with the initial response, it can be escalated to our Grievance Officer.

• Escalations are managed under the Information Technology Act, 2000, along with other applicable laws.
• The Grievance Officer oversees escalated complaints and ensures unbiased handling.
• You can contact the Grievance Officer at: Laywatch Ventures Private Limited.

Grievance Handling Procedure

• Acknowledgement: A confirmation email will be sent within 48 hours of receiving your grievance.
• Tracking ID: You will receive a unique reference number to monitor your grievance status.
• Resolution Period: Our support team, together with the Grievance Officer, aims to resolve grievances within 7 working days or as mandated by law.
• Progress Updates: Regular updates will be shared via your registered contact details.

Closure of Complaints

A grievance will be considered closed in the following situations:

• When a satisfactory solution is provided by our support team or Grievance Officer.
• If no response is received from you within a reasonable period after we propose a resolution.
• Once a final decision is communicated in line with our policies and applicable laws.

Contact Us

For assistance, queries, or to raise a grievance, please write to us at:
Laywatch Ventures Private Limited