RETURNS AND REFUND POLICY  

Welcome to Canyonfit’s Returns & Refund Policy! As your trusted source for premium women's accessories, operated by Smartsphere Mart, we’re dedicated to ensuring your shopping experience is smooth and satisfactory. We strive to not only meet but exceed your expectations with every purchase. This policy outlines the steps for returns, exchanges, and refunds for items bought from our platform.  

In this document, the terms "you," "customer," and "buyer" refer to those placing orders, while "we," "us," and "our" represent Canyonfit and our team. By making a purchase, you agree to comply with the terms outlined in this Returns & Refund Policy. Please take a moment to read it thoroughly to ensure a smooth and hassle-free shopping experience.  

Policy Acceptance    

By browsing and purchasing from our website, you acknowledge and accept the terms outlined in this Returns & Refund Policy.  

Returns & Refund Process  

To be considered for a return and refund, the following conditions must be adhered to.  

• Original Packaging : Items should be in their unopened, original packaging.  
• Tags & Labels : All tags and labels must remain attached.  
• Condition : The accessory must be unused, undamaged, and unmodified.  
• Processing Time : Refunds will be processed within 5-7 business days after the item is inspected.  

Eligibility for Refunds  

To begin the return process, please contact our support team with the following details:  

• Your order number  
• A clear reason for the return  
• Any relevant images or supporting documentation  
• Your contact information for follow-up    
  For a refund to be processed, the item should be unused, in its original packaging, and have all tags attached. Refunds will be credited back to your original payment method within 5-7 business days.  

Partial Refund Policy  

In some cases, partial refunds may be issued for returned items that show slight wear, damage, or missing parts based on our assessment.      

Items Not Eligible for Refund  

Certain products cannot be returned or refunded, including:  

• Hygiene-Sensitive Products : Products such as grooming tools or earrings that come into direct contact with skin cannot be returned once opened or used, due to hygiene regulations.  
• Visible Wear : Items showing clear signs of use or damage beyond normal handling will not be eligible for return.  
• Packaging : Ensure that the item is returned in its original packaging, with the tags still intact.  

Contact Us  

We understand that online shopping can sometimes be tricky, and we’re here to help! If you have any questions or need assistance with our Returns & Refund Policy, don’t hesitate to reach out to us at [email protected]. We’re here to ensure the process goes smoothly for you.  

Thank you for choosing Canyonfit! We look forward to making your shopping experience enjoyable.